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AREA 02
What is AREA 02 ?
How to get the latest updates and product information of AREA 02 ?
General question
What is AREA 02 sneaker authentication service?
How do I know which size I should order?
How long does it take to get the goods ?
Are all products sold by AREA 02 authentic ?
Can I use the authentication service without purchasing products on AREA 02?
What’s the difference between “Buy” and “Bid” ?
Why does the price of the product vary ?
Why isn’t the bid price I placed showing on the product page ?
How to check if the bid prices I placed are submitted successfully ?
What is AREA 02 sneaker authentication service?
What is a second-hand product?
Do the products come with a warranty?
Are products from legal sources?
Will the platform reject and return items that fail inspection?
Do the products have any defects?
Can I return or get a refund for a product?
Membership
How to become a general member ?
What should I do if I forgot my password ?
Why was my membership being cancelled/ suspended ?
Payment
What type of payment methods are accepted ?
Will a payment be deducted from my credit card before a seller accepts the bid price I placed ?
Why would I be directed to the NEWEB Pay during my payment ?
Why is the order payment amount different from the credit card bill?
Are there any rules and regulations for ATM transfers and payment through convenience stores ?
Why did my online payment through credit card not pass through ?
What is Real-Name Authentication?
How to complete the real-name authentication?
What types of credit cards can be used for payment ?
How to pay via zingala?
How to shop on AREA 02 with AFTEE?
Delivery
How long will it take for my order to arrive ?
What is FastFoot delivery ?
Can my delivery address be different from the billing address ?
What are the ways to pick up my order ?
How to calculate the shipping fee ?
Which freight company is responsible for the delivery? How can I check the status of product delivery?
Is a post-office box and in-store pickup service available ?
Do international orders include tariffs ?
Overseas Delivery
Which regions are covered by the International Consolidation Service?
How to ship goods on AREA 02 with Buyandship?
How to fill in the shipping address?
What are logistics costs?
How long does shipping take?
Does the order include customs duties?
Order
How to modify or cancel my order?
Why is my order being cancelled ?
Will I get an invoice after buying shoes at AREA 02 ?
What is the platform service fee?
What will happen if the order status is not adjusted after shipping the product?
Why can’t I use the sell and bid function?
Why is there a transaction fee when using zingala ?
What happens if I fail to collect my convenience store pickup orders three times?
Returns and Exchanges
Can the goods purchased at AREA 02 be exchanged ?
Under what circumstances can I apply for a return ?
How do I apply for a return for the product purchased at AREA 02 ?
How long does it take to process my refund ?
Does the customer have to bear the cost of return ?
AREA 02 — Asia's leading platform for authentic street culture